McKay Allen:

Hi everybody. Welcome to today's webinar. We're so excited you're here. You can see the title on the screen. You can also see our distinguished panelists, Dave Studdert and Steve Lindsey in their natural habitat there. So thanks for jumping on everybody. We're going to get started in about 30 seconds.

All everybody, let's get started. Thanks for jumping on with us today, we appreciate it. We've got a good crowd on and had a lot of interest in this session, so we're grateful you're here. My name is McKay Allen, I'll be your moderator today. You can see our panelists, Dave Studdert and Steve Lindsey on your screen there as well. And hopefully you can see the intro slide with the title. So the title of today's presentation is Dealing with Civil Unrest: Latest Technology in Remote Surveillance for Law Enforcement. We're going to dive into some of the challenges facing law enforcement and how some of this technology could potentially help you with those.

A couple of housekeeping items though, before we jump in. First and foremost, we want this to be interactive. We want you to ask questions, so please, please do that. You can see on the right-hand side of your screen on the GoToWebinar panel the little question box down there. That allows you to directly ask questions today. We really encourage you to do that. It's a great way to keep the discussion moving and make sure that we're hitting what you want to discuss and talk about. So please ask questions there as we go throughout, and we'll take them at the end, but also during the presentation as well. So please type your questions in there.

Second thing to note is the webinar is being recorded, so you can send this to colleagues, you can send this to friends in the industry and share this presentation with them. We'll make sure that recording is available to you after the webinar is over. So with that, why don't we jump right in, guys. I think we've got, like I said, I think it'd be a good discussion. So introducing our panelists first, Dave Studdert. He's the Chief Business Development Officer at LiveView Technologies. Dave, why don't you take a second, introduce yourself and let everybody know who you are.

Dave Studdert:

Fantastic, McKay, thank you. My name is Dave Studdert. I am the Chief Business Development Officer here at LiveView. By way of background, I spent a lot of years in Washington, DC, a lot of overseas work, and I dealt with a lot of different law enforcement agencies, so on a personal note before we get started, thank each of you for your service. My father was actually local PD police chief, so I've been around law enforcement my entire life and I recognize the sacrifices you make. So on a personal note, I thank each of you for your service. I've been with the company since 2011, been over most of the sales and marketing and the business development. As we've kind of progressed as a technology, law enforcement is one that has really reared its head. Most recently because of some of the political and civil unrest and some other things, we've really got an interest in how we can better serve our law enforcement partners. So as McKay said, we hope this is a back and forth, but now you know who I am. Steve, you can go ahead and introduce yourself.

Steve Lindsey:

Yeah, so Steve Lindsey, Chief Technology Officer. I've been with the company as well since 2011. One of the principal architects of the system and the technology that we use. My background is in enterprise cloud computing. I've done a lot with embedded systems, done a lot with software as a service, digital signal processing, artificial intelligence, I mean, you name it, I've had a background with it. So this has been an exciting technology to work on over the last nine years, and we're excited to demonstrate its capabilities and how it affects law enforcement.

McKay Allen:

Awesome, thanks guys. Why don't we learn a little bit just before we jump into our discussion about some of the issues law enforcement is facing, just give us the two, three minute version, Dave and Steve, about LiveView Technologies, what the company does, and how we specifically help law enforcement.

Dave Studdert:

Sure. Founded in 2005, so we've got 15 years in the space, our focus has always been on how we move actionable data, actionable intelligence from the edge to a place that's convenient, that's cost-effective. We started with video. Video traditionally is a very heavy data mechanism to transfer, right? So starting with video, we've really heavy in departments of transportation early on. We run a handful of Western states, their entire remote infrastructure, and by remote I mean off-grid, limited access to power, limited access to communication link, difficult areas to transfer data. That's where we really shine. We work with some of the largest companies in the world, Google, Facebook, Apple, Walmart are all partners of ours where we help them manage those more difficult and challenging locations, be it distribution or security or surveillance, there's a myriad of solutions that we provide. Part of that is our platform, and Steve can speak to this, but I want to touch on our platform.

We are an IoT platform. What that means is as I look at the challenges that you're faced with, we can plug in all kinds of different sensory inputs, gunshot detection, chemical sniffers, really you pick the IoT device and we can plug that into our platform and present that information to you as part of our video management service. So it's 15 years in the space. We've grown up a lot in the last three, four years, we've really hit our stride. Grown 100% growth, triple-digit growth every year. But one of our main focuses in 2021 is how we engage with law enforcement. How we not only provide solutions, but how do we innovate specifically to your needs. So really interested for the dialogue today on how we not only take our existing platform, but how we evolve that platform to answer the things that you guys are faced with.

McKay Allen:

Great, Dave. Steve, anything to add? I mean, I know one of the things we were talking about before the call is the ability to set up and immediately begin some sort of surveillance in just minutes. Like how easy and simple it is and how you suddenly get that live view and the thermal views and everything you're seeing on the screen there. Anything you want to add there, Steve?

Steve Lindsey:

Yeah, I think as David alluded to, the approach we took with the technology wasn't to just provide a physical hardware platform that you can attach cameras and sensors to. We looked at it from a software point of view and we looked at it from the challenges that most entities have deploying this type of technology, and that is how do we rapidly deploy it in a way that doesn't require IT technicians, IT engineers, all these really expensive resources needed to be able to deploy this. It should be something very simple to deploy. You flip a switch, thing turns on, and it runs. And that goes all the way from the end point where that hardware is at to an end user's computer. How do you simplify that journey for them? And so when we built a software platform, we took that into consideration. We also looked at what are the typical ways of doing rapid deployment?

Well, some of those would be cellular connectivity. If you can imagine, cellular connectivity can be a pretty expensive internet service provider. You start taking video, which is a very heavy consumer of data, and you put those things together and you now have this potential for very large expenses monthly to keep these systems running. The counter to that is these unlimited plans, let's say. But as I'm sure most of the attendees on the call are aware of, the unlimited plans are, yeah, unlimited, but when you use so much data, then they start throttling your data performance or your data throughput back and that now becomes problematic because now your video isn't coming in the way that it should. So there really isn't an elegant way around this problem and those are some of the challenges that we tackled when we engineered this solution.

Another problem that we have seen a lot is with just the amount of hardware that's on these platforms. And I'm sure a lot of our attendees are aware of the solar-powered nature of some of these platforms, and that's a beautiful idea, but when you start sticking a personal computer in this thing that's drawing a lot of power and you want to start running all the software on it, that drains your batteries down pretty quick. So the other challenge that we tackled was the power consumption, making sure that the computing devices that we stuck in there were extremely power efficient so that these things are a lot more reliable regardless of how mother nature wants to treat your solar panels.

And then on top of that, just as David alluded to, the ability to put any internet of thing device on this platform. We all understand that sensors and cameras, there's different devices that are good for certain use cases and what you want is a platform that's flexible without requiring all this expertise and these high cost IT professionals to help you out with this. The platform takes care of that for you. So again, that's just some really quick ways that we've addressed the rapid deployment nature of the system and lowering that cost of ownership, which we'll get to a little bit later.

McKay Allen:

Cool. Steve, Dave, thank you. And let's jump right into the discussion. We really want to make this a discussion as we said. So let's talk first about some of the principle sort of issues facing law enforcement today. So why don't we take a couple minutes on each of these guys and if you have additional pressures that you're not seeing here, everybody type those into the questionnaire and we'll talk about these too. But obviously, I think, Dave, you mentioned the increased social pressures. This is something that I think everybody wants more visibility in terms of the law enforcement to make sure that law enforcement is protected as they deal with these situations. So Dave, anything you want to add there about the social pressures element of this?

Dave Studdert:

It's a really unique bullet point, the social pressures, and I think you can lump the re-imagining policing and defund police all of that into this space that we're in now. And I'm not going to say anything that's going to teach anybody on this call anything. You guys are on the front lines and you realize what this stuff means. Personally, well, I'm not going to get into politics of it, but we back the blue, right? Our goal is to give you tools to help you do your jobs better in the environment that we're currently in where I'm sure all of you're faced with budget requirements and they may be shrinking budgets, they may be moving money around that makes it a little bit more difficult for you to do your jobs.

As it relates to the community at large and the social pressures, there's a high visibility associated with our systems. So we look at how we approach some of these problems, or not even problems, but some of these obstacles that you may be facing and our goal is to give you tools that can help you navigate them a little bit easier. So again, whether it's deescalating in a community environment where say it's you have a music festival or some large event, how do we help you have eyes on, and that's everything from 24/7 streaming video, full archiving, talk down, alerts, really it's augmenting your boots on the ground per se. How do we help you fit that into the reimagining policing? I don't even like that term, but it's a hot-button term. But how do we help you take technology and be able to use it at a cost-effective place, a place that's palatable for you and your budgets, ease of use, some of those things where it doesn't take a PhD to deploy these things. They're really, really easy to use. And I'll let Steve talk a little bit about that third bullet down there, using technology as a tool.

Steve Lindsey:

Yeah, so we live in an exciting time. When you look at the advancements in artificial intelligence, the advancements in computer vision, all of these capabilities now are enabling business and law enforcement, government to all do things that were never imagined. The trick though is if you don't implement it correctly, it will start causing more problems whether it comes to increased IT staff that you need, increased costs that you need. So we really, as LiveView Technology, we focus on the effective way of deploying that type of technology. But yeah, when you look at computer vision even five or 10 years ago, the ability for a camera to detect motion was a cool idea, but the false positives that came out of that were just overwhelming. And when you start getting that kind of alert fatigue, people just become numb to it.

What we're seeing nowadays with artificial intelligence are these things can track people, they can track cars, they can track groups, people with masks on. I mean it is so highly capable and the false positives have come down that it really is an exciting time to use this kind of technology for whatever you can imagine. So when we talk about an augmentation tool, we're talking about taking what technology used to do 10 years ago where it would require really heavy human involvement to be able to utilize that technology, to where now the technology can make decisions on its own and it can now inform the human that the human needs to get involved and take a look at something. That is exciting and that level of augmentation is what I think is going to be very relevant to a lot of our law enforcement agencies moving forward.

McKay Allen:

That's awesome. Let's talk about some specific use cases on this next slide here because I think if I'm in law enforcement, I'm thinking like, okay, how can I actually use this? What does it do? Let's come back to cost of ownership. Let's actually go to the second bullet point if we can, guys. So Dave, give us some specific use cases. So how would a law enforcement, how would a department, how would a sheriff's office use LiveView in the case of a special event, whether it's a concert or some civil unrest? Give us some specifics on how they would actually use it.

Dave Studdert:

Yeah, great question. We've had quite a bit of success with law enforcement using these specific to special events. So let's take, we recently, well not recently, we've done it for several years, but we've managed an outdoor sports event where they were remotely deployed, there was no real infrastructure from a power perspective, but they had thousands of people show up at this event. And for them to manage the influx of people in this small town was difficult.

So we were able to roll systems out, crank them up in the air, turn them on, have eyes on, have active alerting, and we can set everything from loitering zones, if there's parks that you manage where you shouldn't have people loitering after hours, that can alert you. If people are parked in a fire zone, that can alert you. So there's all kinds of analytics to help manage the specific use cases around special events. And they can really, from a budgetary perspective, they make your boots on the ground go further, right? Instead of having half your force at this location, you can now augment them with technology. It lets you to do more with really less money.

On the covert side of that equation, we've had law enforcement partners who will set up systems. We used one, it was down in Florida, I won't give you the actual PD, but they were setting up systems in a park and they had nothing to do with the park, they didn't really care about the park. There was a known drug house in proximity and they would set the cameras on this particular location. It was about a quarter mile down the street, but they set thermal analytics, a bounding box around that specific area. And anytime heat entered that location, it would take a picture, it would take a picture of the vehicle and it would send that to the officer who was in charge of that system. So there's overt applications, there's covert applications, and that can be everything from special events, it can be permanent installations, hot button areas, civil unrest. There's a myriad of use cases where we've had great success with our law enforcement partners.

McKay Allen:

And the point I want you to elaborate on too, guys, is like the key here is the ability to roll this up and not have to have internet, not have to run wires and have some permanent fixed camera, but you're like up in, so you roll the unit in and you start capturing, how quickly can someone be live? Are we talking minutes, hours? What are we talking about?

Dave Studdert:

30 minutes and you guys can be up and live. And that's rolling it out, crank it in the air. Again, the joy of having an edge plus cloud architecture is most of the configuration is done remotely. We can do a lot of this remotely. It doesn't take a technician on site to do any of this. So it's very quick, very easy to use.
McKay Allen:

Awesome. Let's talk cost of ownership. Steve, I know that this was something you were passionate about as well. One of the things that I think people are probably thinking is wow, this is awesome, but how do you deal with the cost of ownership? How do you manage it? That kind of stuff. Dig into that if you would a little, Steve.

Steve Lindsey:

Yeah, so when we go back and we look at the internet boom and the dot-com boom, we started seeing a lot of law enforcement agencies starting to become data centers, starting to become IT houses. It was putting a lot of budget stress on those agencies. And it begs the question, and again, if we look at law enforcement, we compare that with just standard business, there's this idea of core competency. What is it that you do and what is it you should be focusing your efforts on, and then anything else secondary to that, there's got to be a better way to do it than just trying to be the best of all of these things in-house. So now that we're looking at cloud and software providers, their ability to plug and play very dynamically within that organization and doing it at a much affordable cost than what you could do if you hired those staff in-house, that's becoming a real point of interest for a lot of businesses and a lot of agencies.

So when we look at total cost of ownership, yeah, we get all excited about bringing technology and it's going to help us, it's going to augment us. And then as soon as we start doing it, we start realizing that, oh wow, I got to have a data center, I've got to have IT staff, and these guys aren't cheap. And then I deploy the technology and I have to keep sending a field service technician out to go service it to keep the thing up and running. I've got software updates that now keep coming down and I have to update those. Cyber security attacks are becoming even more complex, they're becoming even more sophisticated. I've got to have these experts now who are dealing with just the infrastructure communication that I have for my technology as well as that cloud component to it as well.

So these are not going away. These are problems that are just continuing to get worse and worse and worse. And what we have found is that when you start looking at a technology company that's cloud-based, they're already focused on the cybersecurity components of this. If they don't get their cybersecurity right, they go out of business. That's how serious these things are. When you look at the way that we deploy our technology, as Dave alluded to, if you can rapidly deploy these units without a high-cost technician being on site, if you can maintain these systems remotely, in fact a lot of these systems really self-heal themselves, it really takes down that cost of ownership in deploying these systems.

If you've got software that's on your agent's laptops and all it is a web browser, you don't have to keep maintaining applications, that really cuts down on your cost of ownership. So we have found through deploying this technology that not only does the technology help, but the way that it gets deployed also helps from a budgetary point of view and that ongoing use of that technology becomes a lot more digestible when you look at it through the total cost of ownership.

Dave Studdert:

McKay, I don't know if we can hear you.

McKay Allen:

Oh, sorry, I was just jabbering and I was on mute. Apologies guys. So, no, let's talk about ease of use and kind of transition to this portion because, Steve, you said something interesting which is like you shouldn't have to have a super technical technician on site to put this up. How do police departments deploy these usually? Do they have the IT guy at the department go and do this? Who physically sets these up for our customers today?

Steve Lindsey:

That's a great question and I think Dave may know more. He knows how these things get deployed. I know through my personal experience that pretty much anyone can deploy these things, right, Dave? What do you see?

Dave Studdert:

That's the right answer, right? We've got technicians coast to coast that can deploy, but most of our law enforcement agencies, we do a training to help them understand, set up, take down, understanding the system, we certify them on the platform, it's really easy. We want to make sure they can do it because these are rapid deployment and your needs change constantly, right? This weekend it might be this park where they tend to vandalize after hours and next week it might be civil unrest downtown and next week it might be the high school football game. So we will train you on the setup and take down, really easy to do and that way it becomes a rapid deployment tool for you.

Steve Lindsey:

And when we talk about rapid deployment, I just want to add here, we're not talking about training you on how to do some basic computer things. We're not talking that level of training. We're talking about, hey, you take this camera out and you put it here and you screw it in and you plug this wire in here. I mean, it is that simple. There is no, if you can breathe and walk, okay, maybe not walk, I don't know, but if you can do those basic things, you can probably use one of these systems. They are very simple.
McKay Allen:

Cool. Let's talk through some of these bullet points on this slide here. So you're seeing one of our units on the right-hand side of your screen there. You're also seeing an example of the command center that people would have access to. One of the questions that we're getting actually from one of the folks in attendance is who do law enforcement agencies generally provide access to the command center? Are they giving it to management? How does that typically work? Who are they giving access to?

Steve Lindsey:

I think to answer this question, and Dave, you can... Let me answer it from a technical point of view because I think it's important to understand this because this addresses a lot of cybersecurity concerns as well as that cost of ownership, and then we'll let Dave talk about how that's done from a use case point of view. So the way that our system works is it uses the cutting-edge identity and access management concepts. And what we mean by that is the system is not secured by a firewall or your traditional methods of doing. Only people connected into the police station can access this or people through a private VPN can access this. What this is is you have an identity, you are an individual. We will challenge you when you try to authenticate in the system to prove that you are who you say you are regardless of where you are in the world.

So we use the latest in what's called multifactor authentication. We use the latest in even single sign-on that allows that identity to be proven. And then once that identity is proven, then we can apply access control rules like what is it that this individual has rights to see or do within the system. Now with that said, it really gives you a lot more flexibility on how these systems can be deployed. So if you want to keep it localized within your police department, let's say, or your agency, we can do that based on location-based and identity systems. If you want to start bringing in a third-party contractor to do some type of functionality, you can bring them in very easily and only give them rights to the specific things that they need to see.

So it really handles that cybersecurity component of this and it does it in a more modern way and a lot more secure way than what the old firewall way of doing it was, which was very limiting and it also was very prone to problems, especially with the ransomware and those types of attacks that really hit a lot of agencies and so it addresses those concerns. But Dave, maybe you have some use case examples of how that's handled.

Dave Studdert:

Yeah, it really depends on the specific use case of the agency. We've got some partners down in the Virgin Islands where they use these cameras specific to Customs and Border Protection. It's a joint VIPD-CBP deal, but anybody who's involved with Customs has access to the cameras. And by access, it can be your computer, it could be your phone, we have Apple and Android apps, we do push notifications. So it really depends on, you can put anybody you want in there. If you have a specific team that you want to see the cameras, if you want to put it up in your SOCK, we're really nimble on the ability to deliver the information, so it really comes down on how you want to parse that. Steve talked about our access control rules and you can steer that. It can be the chief can see everything and these people can see X and these people can see Y and you can parse it in a million different ways depending on your specific use cases.

McKay Allen:

Cool. Any other bullet points on here, Dave, that you want to hit that we haven't discussed in the flow of the conversation?

Dave Studdert:

I think the ones that really stick out, we've touched. Cellular communications is one we haven't really talked a lot about, but it speaks to our rapid deployment. Reliable, you've got reliable on here and to us, we're not trying to sell you equipment or lease you equipment that doesn't work. These things are really robust. We've got a lot of years of experience. Our uptimes are the best in the space and 99% of what we do is on a solar backbone. We also offer smart generators, but the reliability of the platform is stellar. We have a full health breakout that, and I don't know if I'll have time to get into it, Steve might talk about it, but we manage all the health of your system. So we can tell you at any point of any day, what's up, what's down, what potentially could go down. There's a self-healing AI as part of that. There's a lot of technology built around the health, which really increases our reliability.

Steve Lindsey:

Yeah, and I think when we look at the health, that goes back to the cost of ownership. So again, anytime you bring on a technology and you now deploy that in the field, everyone's happy, it's working, and then 30 minutes later a camera quits working and so everyone's like, well, what do we do? You send out a field technician or something like that, and then they fix it, maybe an hour later it goes down again. We don't deal with that in our system. In our system, we have intelligence built within each system that is constantly monitoring the health of cameras, of speakers, of everything, and it's doing diagnostics, and as Dave alluded to, it has that artificial intelligence to know how to heal itself. So it is actively doing that a lot. So that lowers that technician field support requirement on keeping these systems alive. And again, that's what we're all about is it's all about reliability and making sure the system's up and running. That's our first foundational capability.

The second one is how do we do that cost effectively? With cellular, as I mentioned before, that can get expensive if you're not careful in how you're sending video over cellular. We address that concern for you. And then there's the cyber security component on top of that, which we also address for you. So we're taking care of all of these things that normally bogged down the technical components of an agency who's deploying technology. We do it for you and we give you an outcome, and that's what's important is the outcome.

McKay Allen:

That's awesome. I love the way you said that, Steve, of we're trying to take away the difficult technical stuff so you can literally roll this thing up and deploy it. We're trying to take that all away. We've got a good question from Chris. He just says, hey, can you show us some sample products here? I think these are some of the hardware options here. I don't know, Dave, if you want to hit a couple of these and just how law enforcement agencies are using them. I would guess the mobile unit on the left is one that's commonly used for law enforcement purposes, maybe the tripod mount because it's so mobile, but any other things you would add on this slide here?

Dave Studdert:

Yeah, it's pretty self-explanatory. I think you nailed it. I think some of the high-vis areas that we get a lot of traction with that solar trailer unit. It's got blue and red flashing lights all over it. Again, that's a very overt application. I don't want the kids in the park after hours. I don't want the community gathering during COVID. Whatever it might be, that's a very in-your-face tool. If you work your way down towards the wall mount and the tri-mounts, we've done overt applications in those where it's everything from illegal marijuana grows or whatever might be more of a covert use case where you can put these in more of a smaller form factor, but it kind of runs the gamut and you can use these things. The joy of the system is the trailer itself is just a delivery mechanism. How do we put technology further out in the edge. If you've got access to power or comm links, we can scale that to different form factors.

‍McKay Allen:

Awesome. Steve, anything to add on this slide here before we move on?

Steve Lindsey:

No, again, just flexibility. We're all about the ability to deploy what makes sense in the right place. And again, it's not just the way that it's mounted, it's the different types of sensors that are put on there. So let your mind kind of go crazy here. The platform is built to handle a really diverse set of everything coming together into a solution. So yeah, as we show here-

McKay Allen:

Let's skip forward, Steve, just to kind of highlight what you're saying. Like there's so many things you can put on these units.

Steve Lindsey:

Yeah, yeah, they're very flexible. So what we're showing here is a combination of we've got thermal and optical bispectrum type cameras that we use in some of our customer's deployments. The two-way speaker is really awesome. What we're talking about here is something that can be listening on site, but you can also be in real time talking down on site. It's recording all these conversations if you want, which can be important. It can do automated messages every 15 minutes, 30 minutes. It can live stream audio if you want to play music all the time. There's a lot of capability with these types of systems. We're showing floodlights and strobe lights that can all be programmatically controlled driven by like an, if this happens, then turn this light on type of a behavior.

There's a lot of capability with these. We also support radar. There's a lot of great technologies out there from SpotterRF, from Magos that do radar type sensors. We do a lot with thermal imaging radar, if you're familiar with that, which is more of a 360 radar. There's just so many options that are out there, but the beautiful thing about the platform is we will support all of that and allow you to get that outcome that you're trying to get with the low cost of ownership.

McKay Allen:

So a couple of questions we're getting from our attendees here. First, how customizable is the unit? Like if they say, well, I want this, but not this functionality, is it pretty plug and play, guys?

Steve Lindsey:

Yeah, the hardware itself is very plug and play. If you go back to that previous slide, we can demonstrate this. So you'll see on the front there, each position where those cameras mount, those can be pulled off and something else put in its place. I mentioned all the radars and the thermal imaging radars and different things, the lights can be replaced out. So from a hardware point of view, there's a lot of modularity in how that works. Now, when you start looking at connectivity of how those devices connect in, again, very flexible in how that can work. Obviously if they're internet of things, they're probably already ethernet enabled, but if you've got other devices that use old serial communication, we can also adapt to that. Each of the systems come with a bunch of input and output controls that are relay driven, so that's how we're controlling strobe lights and flood lights. So we've got that.

Now from a configuration point of view where when a sensor does this, then I want this action to take place, there's a lot of flexibility in how that works works. We call that internally a workflow where we say, if sensor A detects this behavior, then cause this type of an outcome. That could be an announcement that's automated, it could be a light turning on, it could be gathering data, it could be controlling other cameras to turn and look in other areas, but all that activity can be customized. And then the next component of that is what do we do with the data that we get? Are we taking pictures? Are we taking video recording that's prebuffered before the event and then up to and including after the event? What do we do with that video data and do we present it in a command center? Do we send it through push notifications to phones? There's that kind of configurable outcome that happens as well. So everywhere along the line of the technology, there is that configurable nature to it, so it's exciting.

McKay Allen:

That's really cool stuff. All right, couple more questions from the audience. So someone's asking, Dave, who is the organization that typically purchases or subscribes to this? Is it the actual community or is it the police department? Where do we generally see the purchase power for something like these solutions that we're talking about?

Dave Studdert:

Yeah, great question. When it comes to the law enforcement community, we deal with everything from local police departments, sheriff's departments, some state law enforcement groups and federal law enforcement groups. It usually goes through granting. They're looking for grant money to help subsidize their efforts and this is a great tool. There is a lot of grants, there's a lot of grant procurement opportunities through the federal government for this type of tool. But at the same time, we are partners with Walmart. We do most of the Walmarts nationally, so if you go into your local Walmart, chances are you'll see one of our systems. And a lot of our big box retailers, be it Walmart or someone else, they like to partner with their local police departments, give them access to the feeds. It's a great community outreach program. So we really deal across the board. We work with cities, states, the specific law enforcement groups, retailers within those cities, it really runs the gamut.

‍McKay Allen:

Cool. Steve, I know we discussed before, we're showing some slides of what the command center looks like, but you said, hey, why don't we see if we can show something live here. Do you think that's going to work based on your internet where you are? Would that be reasonable?

Steve Lindsey:

Oh, of course. Yeah, we're ready to go here.

McKay Allen:

Steve's ready. I shouldn't have even asked the question. Let me make you presenter, Steve, and show us a little bit about what we're seeing under the hood here.

Steve Lindsey:

Okay, so what we're going to demonstrate here are just a couple of things real quick. So what you're seeing here is the what we call command center. So this is where an automated, again, using artificial intelligence, computer vision, the system out there at this location has made some decisions for us. It's said, hey, I've detected a thermal signature of a human being. They've loitered here for a period of time. I am now going to alert on this. So that then generates that if-then type behavior where we would do some type of deterrence locally. We're going to turn a floodlight on, we'll turn some strobes on, we might do an audio talk down letting them know that we see them and that the authorities have been notified. But now what happens on the back end is all that data gets collected and now it's presented to maybe a security operation center operator or maybe there's a person local with a phone that can respond to this.

So each one of these rows that you see that are highlighted by the blue border that goes around it, that is an independent event that happened. So when the operator gets this, they can quickly click on a link and say, okay, yep, that looks like an individual there. And you'll notice that we're using thermal imaging for this as well as optical imaging for this. There's benefits and pros and cons to either one and so we've been able to put a solution together that really optimizes both of those. So in this case, we can't really see an individual, but in the thermal imaging, we definitely can and we see the bounding box of what brought it in. So now what I can do is I can expand this and now I can see on the right, I can see the thermal imaging of looks like two individuals that are on site.

You'll notice that the center camera actually turns and it looks in that area when there was a detection that occurred. So the way that we've deployed this solution is we've got thermal imaging looking at certain fields of interest, and then we've got a pan-tilt zoom camera that turns and looks at certain areas based on the stimulus of those sensors coming in. So anyway, in this particular case, the operator would see this and they would say, okay, yep, that looks like some people that should not be there, I'm going to go into the live stream. And then they can click the live stream of that event, which I'm not going to do because we haven't been given permission to do that, we've only been given permission to see just certain events here and show these off.

But anyway, I could go into live stream and now I have live streaming of the pan-tilt zoom camera, I have the ability to do the speaker talk down. Even if you've got a security operation center, there might be certain procedures that need to be followed or contacts that need to be followed. There's different things that can be done at a location-specific level in the configuration of the system that help you with that. So this is just a really quick example of how that technology can be consumed in a use case.

Dave Studdert:

Sorry to cut you off, I think it's worth mentioning everything is synchronized in timestamps. So be it a sensory input or an optical input or an audio download, all of those things are synchronized and we follow a chain of custody that's prosecutable. So in the instance of law enforcement, all of this stuff can be packetized and we can send this to really anywhere. You can receive it via email, via push notifications. So a lot of data on the back end.

Steve Lindsey:

Right, yeah. So as Dave said, the beautiful thing about this solution is it's bringing all of that information together into one event. So all the data, all the audio talk down, you'll notice that in this case there was actually a speaker recording that was done, any video clips, pictures, notes, everything is brought together as part of that event. So it makes it a lot easier to bring all of that data to the prosecution or whatever needs to be done. So anyway, yeah, that's a great point. I think another important thing about the technology is, again, there's different ways that that data would come in. So if it's a radar, you're not going to get a visual representation of that, you're going to get more data points that come in. So the way that this command center presents that data can be customized based on the sensors that you're using.

So as I said before, this is thermal imaging here on the right, and then we have optical imaging on the center. That's an example of how that modularity can happen. One other thing I wanted to show here real quick is the health analytics. So again, we talked about uptime. These systems are only as good as they're up and running. And the amount of data that we're gathering is very nice in helping to maintain a lot of this. So here's an example of a system that got deployed. We can see that the camera has been up the entire time. Just in the past week, we can see that in this area that we lost communications for just a little bit of time.

But we can also bring in what are the voltage levels that are occurring on that system. We can see whenever lights got turned on. We can see whenever the strobe lights got turned on. What are the air temperatures, box temperatures? If this was a self-healing thing, you could see whenever it had to reboot certain things or send out healing commands. There's a lot of power to these systems in how you can keep them up and running with literally nobody who has to be smart and intelligent technically to be able to do this. So a very powerful system.

McKay Allen:

Cool. Steve, that was awesome. I think it's super helpful to see the actual, the system at work. All right, let's do this. We're getting a lot of questions here, which is awesome. That's what we wanted was some interactions. So we've gotten a lot of questions. We've asked a lot of them, but keep them coming. We want to keep those questions coming. So here's a couple. So specific best practices, Dave, like for law enforcement agencies. If someone says, look, I want to try this out, where should they try it out first to get the most bang for their buck, to give them the best chance for success and that sort of thing? What would be the first place you would put this?

Dave Studdert:

Great question. We've seen through our law enforcement partners, the greatest success come in high visibility areas. Especially in today's environment, letting the community know that you are innovating, that you're using technology. We've got partners that tell us that the good guys feel better and the bad guys feel worse. So depending on how your city's structured or whatever law enforcement group you're representing, we do some pretty big cities where you'll see them on the street corners and be it tourism or commerce or whoever's in town recognizes that this is a safe city and the local PD is deploying and innovating and helping not only the broader community at large, but really every shareholder in the city can see this, right? So I would go high visibility. That's where we see a lot of our systems to start.

McKay Allen:

It's unique too, that like you've said, there are covert and overt applications, and that's really flexible, I think is the key here. So that's a great question. Let's see. Size of the police department, maybe someone's worrying their police department might be too small for this or something. What would you say is the average law enforcement group or agency look like that is a LiveView customer and that is using this? Is there too small? What does that mean?

Dave Studdert:

We have deployed from the very largest in the world to some of the smallest. And again, looking at your own police departments, whatever agency you're with, they can be used. We do some remote stuff in Wyoming and the local PD loves those systems because instead of running across the county to a potential hotspot, they can place equipment. So it's very rural to very urban and we run the gamut.

McKay Allen:

Awesome. Guys, this has been great. Thank you so much for taking the time to do this. You can reach out directly to Steve and to Dave via these email addresses. We've had a number of people message and say, hey, how much would this cost for this scenario? We'll let our team reach out to you on those specific scenarios as opposed to digging in on this call, but this is how you can reach out to Steve and Dave directly. Feel free to ask them questions. And guys, thanks for-

Dave Studdert:

McKay, can I add one thing real quick?

McKay Allen:

Yeah, go ahead.

Dave Studdert:

On the pricing side, we have a back the blue program that will be your cheapest pricing. You can't tell Walmart, they think they're the cheapest, but we really respect what you do and so we have a back the blue program that'll be very, very price sensitive to your needs, just FYI.

McKay Allen:

Great. Thank you Dave for bringing that up. That's awesome. Awesome, let's do some final just around the horn real quick. Steve, let's start with you. Any just final thoughts before we close up shop here?

Steve Lindsey:

Yeah, I guess I would just summarize again that we live in an exciting time with technology. There's so many things that can be done now, and as I said, if it's implemented correctly, it's going to make your life so much easier and it still is going to be affordable. If you don't do it right, it's going to be a capital expense on your books that just keeps bogging you down. But yeah, I mean, always know that these things can be done and we'd be happy to talk to whomever about whatever use case as you stated before, because there's great answers to problems and there's a lot of that cross-training, there's a lot of collaboration that can be done. We're open to all of that and this, again, webinar is one of those. We want to be able to start collaborating on how we can use this technology to make your life easier.

McKay Allen:

Great. Dave, final thoughts from you?

Dave Studdert:

No, I'll echo what Steve said. We're here, we feel like we've got a great solution, and we can assist in your efforts. But more than anything, thank you. Thanks for keeping our families safe. You guys, you're on the front line and we really, really appreciate it.

McKay Allen:

Thanks, that's great. Steve, Dave, thank you. Everybody, thank you for taking time out of your busy schedule. We really, really appreciate you taking the time to join us. We'll have folks reach out directly for those of you who asked questions. And again, thanks for taking the time out of your busy schedule and your important work to spend a few minutes with us. So thanks again everyone, have a fantastic, what day is it? Wednesday? Have a great Wednesday.

Steve Lindsey:

Wednesday. Thanks.

Dave Studdert:

Bye everybody.

McKay Allen:

Bye.